Terms & Conditions
Last updated: 9 November 2026
About us and our TfL licence
Axis Transport Solutions Limited is licensed by Transport for London as a private hire operator, Licence No. [LICENCE NO.].
How bookings are made and confirmed
Bookings are made by phone, WhatsApp or email only and are accepted at our licensed operating centre. A booking is confirmed when we confirm the journey details and price to you.
Fares
Fares are agreed or estimated before the journey. Waiting time, extra stops, parking, tolls, congestion and ULEZ charges may be added where they apply and will be explained when you book.
Payment methods
We accept card and cash. Account customers may pay by invoice.
Cancellations and no-shows
Please give us as much notice as possible if you need to cancel. A charge may apply to late cancellations and no-shows, as explained when you book.
Airport collections and flight delays
We monitor flights for airport collections. Agreed free waiting time starts from the actual landing time.
Passenger conduct, children and child seats
Passengers must behave safely and respectfully. Children must use appropriate restraints; child seats are available on request.
Luggage and lost property
Please tell us about large luggage when you book. Report lost items through our Help & Contact page.
Passengers with disabilities and assistance dogs
We never refuse a booking or charge extra because of a disability or an assistance dog.
Account customers and invoicing
Business and public-sector accounts are invoiced monthly. Payment terms are set out in your account agreement.
Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law.
Complaints
See our complaints procedure on the Legal & Licensing page.
Governing law
These terms are governed by the law of England and Wales.
Ready to travel?
Call [PHONE] or message us on WhatsApp. Pre-booked, with the price agreed before you travel.