Privacy Policy

Who we are

Axis Transport Solutions Limited is the data controller. Contact us about data protection at [BOOKING EMAIL] or write to [REGISTERED OFFICE ADDRESS]. ICO Registration No. [ICO NO.].

What we collect

• Passenger booking details: names, phone numbers, addresses and journey details
• Records we must keep under our TfL licence
• Information you send through our website forms
• Job applicant data, including licences and DBS information
• Cookies (see our Cookie Policy)

Why we use it and our lawful basis

• To provide your journey: contract
• To keep booking records for TfL: legal obligation
• To handle enquiries, feedback and complaints: legitimate interests
• To assess job applications: steps before a contract and legal obligation
• Analytics cookies: consent

Who we share it with

• Our drivers, to carry out your journey
• TfL and the police, when legally required
• IT and hosting providers
• Councils and organisations we contract with

How long we keep it

• Booking records: at least 12 months, as TfL requires
• Unsuccessful job applications: 6 months
• Enquiries, feedback, complaints and lost property: 12 months

Your rights

You have the right to access, correct, delete, object to or restrict the use of your data, and to data portability. You can complain to the Information Commissioner's Office at ico.org.uk.

International transfers

Where a provider stores data outside the UK, we make sure appropriate safeguards are in place.

Security

We use appropriate technical and organisational measures to protect your data, and limit access to staff who need it.

Children's data

We process children's data only when needed to provide transport, such as school routes arranged by parents, schools or councils.