Legal & Licensing

Company information

• Axis Transport Solutions Limited
• Registered in England and Wales, Company No. [COMPANY NO.]
• Registered office: [REGISTERED OFFICE ADDRESS]
• VAT No. [VAT NO.]
• Email: [BOOKING EMAIL]
• Phone: [PHONE]

TfL licensing

We are licensed by Transport for London as a private hire operator. Licence No. [LICENCE NO.]. Operating centre: [OPERATING CENTRE ADDRESS]. All our drivers and vehicles are licensed by TfL. You can check our licence with the TfL licence checker.

Licensing & Compliance statement

• Bookings recorded properly. We accept bookings only at our licensed operating centre and keep a record of every booking, as our TfL licence requires.
• Vetted people. All drivers are TfL-licensed and DBS-checked. Our booking and dispatch staff have basic DBS checks, and we keep a staff register and a policy on employing ex-offenders.
• Complaints taken seriously. Contact us at [COMPLAINTS EMAIL] or [COMPLAINTS PHONE]. See Help & Contact.
• Pre-booked only. We provide pre-booked private hire only. Our vehicles cannot be hailed in the street. We meet TfL's self-reporting obligations, including telling TfL of any police involvement within 48 hours where this applies.

Complaints procedure

Use the complaint form on our Help & Contact page, email [COMPLAINTS EMAIL] or call [COMPLAINTS PHONE].

Passengers with disabilities

We never refuse a booking because of a disability or an assistance dog, and we never charge extra for it. Drivers help passengers in and out of the vehicle and with mobility aids. Please tell us about your needs when you book.

Accessibility statement

Our website aims to meet WCAG 2.2 AA. If you find a problem using this website, or need information in another format such as large print, call [PHONE] or email [BOOKING EMAIL] and we will help.

Data protection

We are registered with the Information Commissioner's Office, Registration No. [ICO NO.]. Read our Privacy Policy.